Refund & Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return your item within 30 days from the date you received it.

Returns – Conditions

To be eligible for a return, the following conditions must be met:

The product must be unused, unwashed and in the same condition as when received
All original packaging, accessories and tags must be intact
The product must be free from stains, odors, hair or signs of use
Returns that do not meet these conditions may be rejected or refunded partially

⚠️ The customer is responsible for return shipping costs unless the item is defective or incorrect.

How to Start a Return

To initiate a return, please contact us by email at:

📧 kontaktdinhandel@gmail.com

Include:

Your order number
A brief reason for the return

Returns sent without prior approval may not be accepted and are sent at the customer’s own risk.

We strongly recommend using a trackable shipping method for all return shipments. We are not responsible for lost return packages.

Refunds

Once we receive and inspect your return, you will receive an email confirmation.

If approved:

Your refund will be processed within 7–14 business days
The refund is always issued to the original payment method
Shipping fees are non-refundable

If the returned item does not meet our return conditions (for example, signs of use or damage), the refund may be denied partially or in full.

⚠️ Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, you must contact us within 48 hours of delivery at:

📧 contact@trzgrowth.com

Please include:

Clear photos or videos of the defect
Your order number

If the issue is confirmed as our fault, we will:

Offer a replacement or full refund
Cover all return and reshipping costs

Unclaimed Parcels

Orders that are not collected and returned to us will be subject to an administrative fee of 79 SEK, which covers return shipping, handling and processing costs. This fee will be deducted from any refund issued.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

Personal care & hygiene products
Used massage or body-contact devices
Gift cards or digital products

📦 Order Cancellation

You may cancel your order within 24 hours of placing it, provided the order has not yet been shipped.

To cancel an order, contact us immediately at:
📧 contact@trzgrowth.com

Once an order has been shipped, it can no longer be cancelled and must be handled as a return.

💬 Need Help?

If you have any questions regarding returns, refunds or exchanges, please contact us at: