Terms & Conditions

These Terms & Conditions govern your use of our website and services, as well as purchases made from our store. By placing an order or using our website, you agree to these terms.

If you do not agree with these terms, please do not use our website or place an order.

1. Returns & Refunds

We offer a 30-day return period from the date of delivery for non-defective products. No returns will be accepted after 30 days from the delivery date.

Please note:

  • We do not offer free returns or prepaid return labels

  • The customer is responsible for return shipping costs in cases of change of mind or non-defective items

For full details regarding returns, refunds and conditions, please refer to our Refund & Return Policy.

2. Return Policy – Overview

2.1 Return Period

You have 30 days from the delivery date to request a return for all eligible, non-defective items. Returns shipped after this period may be refused.

2.2 Return Shipping Responsibility

The customer is responsible for all return shipping costs unless:

  • The product is defective, or

  • We have shipped the wrong item

We do not provide complimentary return labels.

2.3 Conditions for Accepting Returns

To be eligible for a return, the item must:

  • Be unused and in original condition

  • Be free from stains, odors, pet hair or other signs of use

  • Include all original packaging, accessories and tags

We reserve the right to deny or partially refund returns that do not meet these conditions.

2.4 Non-Returnable Items

For health and safety reasons, certain products cannot be returned, such as:

  • Personal care and hygiene-related products

  • Used massage or body-contact devices

  • Custom or made-to-order items

  • Gift cards or digital products

3. Refunds

3.1 Processing Refunds

Once we have received and inspected your returned item, we will inform you whether your refund has been approved or rejected.

Approved refunds are normally processed within 7–14 business days.

3.2 Method of Refund

Refunds are always issued to the same payment method used for the original purchase.

3.3 No Refund Without Return

We do not issue refunds without the product being returned, except in specific, approved cases. In some rare situations, we may offer:

  • A partial refund (e.g. 50%), and/or

  • A store credit, at our sole discretion

4. Unclaimed Parcels

If a parcel is not collected within the carrier’s specified time and is returned to us, an administrative fee of 79 SEK will be charged to cover return shipping and handling costs.
This fee will be deducted from any refund.

5. Orders Not Received & Incorrect Address

If tracking information shows that an order has been delivered but you have not received the parcel, this may be due to:

  • Incorrect or incomplete address provided at checkout

  • Collection not made from a pick-up point

  • Delivery accepted by someone at the address

The customer is responsible for ensuring that the shipping address is complete and accurate.

If an order is not received due to an incorrect or incomplete address provided by the customer, we may offer:

  • A replacement shipment, subject to a handling/shipping fee (e.g. 70 SEK) once a secure and correct address has been confirmed

Orders lost due to incorrect address details are not eligible for a full refund.

6. Order Cancellations & Changes

You may request a cancellation or change to your order within 24 hours of placing it, provided the order has not yet been processed or shipped.

To request a cancellation or change, contact us as soon as possible and include your order number.

Once an order has been processed or shipped, it can no longer be cancelled and must be handled as a standard return.

7. Limitation of Liability

We are not responsible for delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to:

  • Strikes, labour disputes or industrial actions

  • Fires, accidents, war or acts of terrorism

  • Government actions or regulations

  • Supplier or carrier failures

  • Natural disasters or other unforeseen events (force majeure)

We are not liable for any changes made to products, specifications or features by manufacturers or suppliers.

To the fullest extent permitted by law, we disclaim all liability for direct, indirect, incidental or consequential losses or damages arising from:

  • The use or inability to use our website

  • The purchase or use of our products

  • Reliance on any information provided on our website

The customer is responsible for using the products according to instructions and with appropriate care.

8. Use of Website & Information

We strive to provide accurate and up-to-date information on our website. However, we do not guarantee that all product descriptions, images, prices or other content are free from errors or omissions.

We reserve the right to:

  • Correct any errors or inaccuracies

  • Update information

  • Change or discontinue products

  • Modify prices at any time without prior notice

Use of our website and products is at your own risk.

9. Contact

For any questions or matters related to these Terms & Conditions, returns or refunds, please contact us at:

📧 kontaktdinhandel@gmail.com